FAQ’s

E-Design Frequently Asked Questions

  • A consultation is required for E-Design service. The consultation is performed in person if the client is located within the DMV area or 30 miles from Prince George’s County. Otherwise, the consultation will be conducted via Zoom.

  • Yes, we do. We will provide you a guide on how to measure your room(s).

  • Within 3 weeks after receiving the room measurements, photos of the space (at least 4 different angles), video of the space, and questionnaire.

  • You will access to a secure portal. In the portal, you will be able to approve or decline each item. After all the items have been approved, we will provide you with shopping links so you can purchase each item directly.

  • We cannot guarantee the availability of any of the items we suggest/propose. With that in mind, given the demand and our commitment to our clients, we will not be able to suggest an alternative if you request an alternative 2-weeks after project is closed. In addition, we will only suggest 1 alternate item.

Interior Design Frequently Asked Questions

  • Yes, we work with our clients to execute their vision or dreams no matter their design style.

  • Yes, we do travel for additional fees. Please see our Pricing.

  • Our fee structure is very transparent. We charge a flat fee for the design, so you know exactly what you’re paying us. We also take care of the procurement and installation, and those fees are separate line items on your invoice. Unlike most designers, we understand that the decision to redesign a room can be overwhelming, so we are happy to work in phases; it’s all about Serenity.

  • Yes, we have reliable and experienced contractors that we trust. Even if you have a contractor that you love, we’re happy to manage the project as your designer.

  • Conceptual Ideas and Mood Boards – We will start with conceptual ideas and mood boards to get a feel for your aesthetic. We will also discuss functionality of your space per room including patching & painting the walls, and electrical needs you have.

    Select Materials – We’ll work with you to select materials, finishes, and fixtures such as plumbing fixtures, flooring, wall materials, countertop materials, paint colors, and any architectural elements such as beams, ceiling design, doors, windows, columns, and more.

    Manage Purchasing and Installation – We’ll select and manage purchasing and installation of all decorative fixtures including lighting, hardware, rugs, furniture, window coverings, wall coverings, accessories, and art.

    As your luxury interior designer, we strive to be very involved in learning your lifestyle, to effectively match your home interiors with your personal inspirations. We’ve found that working with a designer, alongside your architect for new home builds, creates even more opportunity for creativity.

VIP Candles Frequently Asked Questions

  • Three 8.5 oz SIT candles of your choice, packed in our exclusive luxury boxes. Please be mindful that there are no substitutions with the size candle. As part of your membership, you will be the first to know about our new candles.

  • All candles must be selected between the 15th and 20th a month in advance. If you are unable to select, we will send the same order from the previous month.

  • Payment is due by the 15th of the month. Payment will be automatically withdrawn via the payment on file.

  • Yes, you can cancel your membership at any time; however, you must cancel by your membership by the 1st of the month to not be billed by the 15th of the month.

    By what date must I cancel my membership to not be billed by the 15th of the month.

    You must cancel your membership by the 1st of the month.

  • Unfortunately, you cannot pause your membership. However, you can log into your account to send your candles to family and/or friends. They will receive the entire package. Please keep in mind, it is important to log back into your account to change the mailing address to your address; otherwise, we will continue to send your candles to the address on file.

  • Yes, you can change your shipment address to anyone you’d like.

  • Yes, there is a waiting list. We will notify everyone at one time when a slot becomes available.

  • Item description

Candle Shipping Frequently Asked Questions

  • After you’ve placed your order, it will be confirmed within one business day via email. During the Fall and Winter months our typical shipping time is 72 hours on in-stock merchandise. During the Spring and Summer months we make small batches and we typically ship 7 business days after the order has been confirmed. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on "MY ACCOUNT" link on the top of this page.

  • Rates for shipping within the 48 Contiguous US states are currently a flat rate of $9.95 and FREE for all orders of $150 or more. At SIT, we ship all products via USPS to the 48 contiguous United States. Due to extremely high shipping costs, we cannot offer flat rate shipping to the following areas: Alaska, Hawaii, Puerto Rico, or the Virgin Islands. All P.O. Box and military APO/FPO addresses ship via US Mail unless otherwise specified. Packages shipped via USPS can take upwards to 4 weeks to reach their destination. Due to COVID-19 supply chain delays, our FEDEX/UPS ground shipping can take from 9-21 from the date of order. Next Day and 2nd Day shipping are currently unavailable, however we are offering 3 Day Select to some locations. 3 Day Select is guaranteed to arrive 3 days from the ship date (not counting weekends), not from the day the order is placed. If we anticipate your order to take longer than 9-21 business days, you will be notified by email or phone. When your order ships, you will receive a shipping confirmation email with a tracking number, and you can use it to track your order at www.fedex.com should we ship your item(s) via FedEx.

  • We understand this concern with shopping online. SIT is committed to the complete privacy and security of your personal information. SIT utilizes several encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all our users to protect their credit card number by never sending that number (or your SIT password) via email.

  • Currently, we are unable to accept checks or money orders. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER only.

  • Orders are processed when received. To make a change, please call us on 301-264-5150 as soon as possible. Every effort will be made to accommodate your request.